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The Telltale Signs of a Snapped Cable

A snapped cable has very distinct and alarming symptoms. Unlike a broken spring, which may just stop the door from moving, a broken cable often results in a visibly damaged and jammed door.

Symptoms of a Snapped Cable:

This is the most common sign. Because one of the lift cables has broken, one side of the door is no longer supported. It will hang crookedly in the opening or jam at an angle, often with one side on the ground and the other several feet in the air.
You may hear a sharp “snap” as the metal cable breaks, followed by a louder bang or crash as the unsupported side of the door slams down or as the other cable comes under sudden, intense strain.
When a cable breaks, you will often see it hanging loosely from the drum (the spool near the spring shaft) or near the bottom of the door. You will likely see one intact cable pulled extremely taut and the other one broken and slack.

Door Falls Suddenly After Opening

If a cable is frayed and breaks while the door is in motion, the door can suddenly fall. This is an extremely dangerous situation. The door may fall completely or be caught by the remaining cable, leaving it severely angled and unstable.

Opener Strains but the Door is Stuck

If the door is jammed in the tracks due to a broken cable, the opener will not be able to move it. You may hear the motor humming or straining, but the door will be physically stuck at an angle.

Visible Fraying or Rust Before it Breaks

Before a cable snaps, it will often show visible signs of wear. You may notice heavy rusting, broken strands, or fraying along the length of the cable. Spotting this early can prevent an emergency.

Can I Fix It Myself?

What You Can Safely Check:

Why You MUST Call a Professional for Cables

⚠️ Never attempt cable replacement yourself:

  • Extreme Spring Tension: The cables are what transfer the lifting force from the torsion springs. To replace a cable, the springs must be safely and professionally de-tensioned. Failure to do this can result in the springs releasing their energy explosively, causing severe injury.

  • Risk of Door Collapse: The remaining cable is holding the door’s weight under immense, unbalanced stress. Attempting to move the door or adjust the cables can cause the other cable to snap, leading to a complete and sudden collapse of the door.

  • Specialized Tools & Knowledge: A professional must not only replace the cable but also re-level the door, reset the cable drums, and re-tension the spring system correctly. This requires specialized tools and precise calibration to ensure the door is balanced and safe.

Our technicians at Alfonso Garage Door are trained to safely manage the high-tension systems, secure the door, and perform the replacement without risk to you or your property.

What to Do Right Now If You Have a Snapped Cable

Follow these steps in order:

How Long Does Cable Repair Take?

Typical Cable Repair Timeline:

Preventing Premature Cable Failure

Garage door cables operate under heavy loads and in tough conditions. Regular inspection and maintenance are key to preventing them from rusting, fraying, and snapping unexpectedly.

Regular Maintenance Schedule:

  • Visually inspect the cables on both sides. Look for any signs of fraying, broken strands, or rust, especially near the bottom brackets and the cable drums.

  • Check the pulleys (on extension spring systems) for wobble or wear.

  • Do not lubricate the cables themselves, as this can cause them to slip.

  • Instead, focus on lubricating the rollers, hinges, and springs, which reduces the overall strain on the entire system, including the cables.

Schedule a professional tune-up. A technician will check the cable tension, inspect for wear, check the pulley alignment, and ensure the door is properly balanced, which is the best way to extend the life of your cables.

  • Visible fraying or individual broken wires ("whiskers").

  • Rust or corrosion on the cables.

  • The door is moving in a jerky or shaky way.

  • The door appears slightly off-balance or crooked.

garage door cable off drum repair

Need Help With a Snapped Cable? We're Ready to Help!

A snapped cable is a dangerous problem that needs immediate attention. Your door is unstable, and your home is not secure. Don’t wait for the problem to get worse. Our expert technicians are ready to secure your door and replace the cables safely.

Why Choose Alfonso Garage Door?

garage door cable off drum repair

Our Expert Technicians

Alfonso

Owner

Leads the team with expertise, ensuring reliable garage door installations and repairs.

David

Technician

Skilled in maintenance, repair, and troubleshooting of all residential and commercial garage doors.

Ben

Technician

Experienced in spring replacement, opener installation, and emergency garage door services.

Alex

Technician

Specializes in cable, roller, and track repairs, ensuring smooth and safe door operation.

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Frequently Asked Questions

What causes garage door cables to snap?

The most common causes are simple wear and tear over thousands of cycles. Rust and corrosion, which can be caused by moisture, will significantly weaken the steel and accelerate failure. A misaligned door or improper spring tension can also put excess stress on the cables.

Is a snapped cable dangerous?

Yes, it is extremely dangerous. The cables are linked to the high-tension springs. A snapped cable can cause the door to fall, and attempting to fix it without proper training can result in severe injury.

Should I replace both cables if only one broke?

Absolutely. Like springs, cables are installed at the same time and endure the same amount of wear. If one failed, the other is likely old, worn, and at high risk of failing soon. Replacing both at once is safer and more cost-effective.

Can I manually lift my door with a broken cable?

No. Do not attempt this. The door is unevenly supported and can jam, fall, or bend, causing further damage. Leave it for a professional.

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